Here are the current service levels we are working to - depending on market conditions, lenders service etc they may change but we will endeavour to meet them when possible.
Messages & Email
Messages and emails responded to within:
24 hours
Decision in Principle
We aim to have a response to a
DIP request within:
48 hours
Full Application
Submission
We aim to have your mortgage application submitted within:
48 hours
of receiving all the documents we've asked you for.
Case
Updates
We will chase lenders for case updates every:
3 working days
subject to lenders current service levels for case updates
