Here are the current service levels we are working to - depending on market conditions, lenders service etc they may change but we will endeavour to meet them when possible. 

Messages & Email

Messages and emails responded to within:


24 hours

Decision in Principle

We aim to have a response to a

DIP request within:


48 hours

Full Application


We aim to have your mortgage application submitted within:

48 hours

of receiving all the documents we've asked you for.



We will chase lenders for case updates every: 

3 working days

subject to lenders current service levels for case updates

7 Park Close



BD11 1AX

Tel:  0330 043 2906


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Alexander Financial Solutions Ltd is authorised and regulated by the Financial Conduct Authority. Firm registration number 825960.

Alexander Financial Solutions Ltd.  Registered Office: 7 Park Close, Bradford, BD11 1AX. Registered in England No. 11365305.

There may be a fee for mortgage advice. Our fees and charges vary depending on the Services we provide to you. We typically charge a fee of £795 payable upon application. For Lifetime mortgages we typically charge a fee of £995 which is payable upon completion.

Ask for a personalised illustration.

Your home may be repossessed if you do not keep up repayments on your mortgage.

©2020 by Alexander Financial Solutions Ltd